General Sale Terms And Conditions

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General Sale Terms And Conditions

May 10, 2022 2022-05-10 3:16

General Sale Terms And Conditions


D13C STUDIO, S.L., is the owner of the items offered on (hereinafter “D13C Studio”) and is responsible for all the services provided by this Website.

D13C STUDIO, S.L. (hereinafter, D13C Studio), a commercial company registered in the Commercial Register of Alicante in Volume 4423, Record 167, Page A-177025, 1st Inscription, with TIN B- 67694968 and with headquarters located at Universidad, Edificio Quorum III, 1 – C.P. 03202, Elche (Alicante).


Any user who makes a purchase in D13C Studio accepts these terms and conditions of sale in its entirety.

The user can access to our services, promotions and make purchases all those individuals who are of legal age, with sufficient capacity to contract.

The data with which the customer registers must be truthful and complete. D13C Studio reserves the right to refuse or cancel the registration of customers who do not comply with these requirements.

D13C STUDIO, S.L. (hereinafter, D13C Studio), a commercial company registered in the Commercial Register of Alicante in Volume 4423, Record 167, Page A-177025, 1st Inscription, with TIN B- 67694968 and with headquarters located at Universidad, Edificio Quorum III, 1 – C.P. 03202, Elche (Alicante).


Users must duly fill in the form fields in D13C Studio to be able to make a purchase.

All the prices shown are final prices, being expressly included the Value Added Tax (VAT) in the corresponding cases, without prejudice that the user will have at all times information about the price of the product.

Acceptance of these terms and conditions implies conformity with the product, its characteristics and price.

All orders require the acceptance of prices and characteristics of the products detailed in their sales sheet.

All our products have a 2-year warranty against manufacturing defects. 

Wear and tear or deterioration due to use are not covered by the warranty.

In case of a defective product, D13C Studio will have to proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, which will be free of charge for the consumer and user. This free provision will include the necessary expenses incurred to remedy the lack of conformity of the defective products with the contract, especially the shipping costs, as well as the costs related to labour and materials. D13C Studio will be responsible for the lack of conformity for any defective product that appears within two years from the delivery. The consumer and user must inform the seller of the lack of conformity within a period of 14 calendar days after receiving the product.

Before the consumer and user is bound by any distance or off-premises contract or any corresponding offer, D13C Studio will provide in a clear and understandable manner, where appropriate, the necessary information about the existence of after-sales assistance to the consumer and user, after-sales services and commercial guarantees, as well as their conditions.


D13C Studio makes every effort to ensure that the products are shown and described as accurately as possible.

It may happen that the packaging of the item you receive does not match the one shown on the product card. As there may be production runs that present different packaging, D13C Studio does not undertake to specifically serve the one photographed.

Minor colour and other variations in products may occur due to image scanning, display technologies or other technical reasons. D13C Studio will not be held responsible for these variations and deviations.

If there is an error or omission in the presentation and it is not attributable to the responsibility and / or will of D13C Studio, D13C Studio may decline any claim.


D13C Studio offers you several payment methods, so that you can use the one that suits you best. We accept Visa, Mastercard and American Express credit cards or PayPal.

D13C Studio will never store users’ credit card details or bank account information on its servers. The use of third party data or payment instruments is not permitted.


At D13C Studio you can reserve any items that are not yet available. You have to purchase the item through the usual procedure and take into account the date of availability.

The order will be shipped only when the reserved item is available. If the order contains both in-stock and reserved items, it will only be shipped when all items are available.

You will be able to distinguish an item that can be reserved because a message will appear on the product sheet informing you of the date from which it will be available.

The return period for orders containing reserved items will begin on the day the order is received.

D13C Studio will never store users’ credit card details or bank account information on its servers. The use of third party data or payment instruments is not permitted.


D13C Studio employs any means to guarantee the confidentiality and the security of the data transmitted through the website and on the website, in the same way, the payment platform uses SSL (Secure Socket Layer) security protocols.


All deliveries to customers are free of charge for domestic and international orders.

The shipping costs for the company are as follows:

Germany Austria Gibraltar Albania Algeria Saudi Arabia Cameroon
Belgium Denmark Slovakia Estonia Jersey Bulgaria Hong Kong Australia Ghana
France Finland Slovenia Latvia Liechtenstein Croatia Israel Korea Nepal
Italy Greece Hungary Lithuania Norway Russia Morocco India Senegal
Netherlands Ireland Poland Malta San Marino Turkey Canada Singapore... Japan Tunisia
Portugal United Kingdom Sweden Czech Republic Cyprus Switzerland Ukraine... USA Puerto Rico South America China Zimbabwe
Zone 4 Zone 5 Zone 6 Zone 61 Zone 62 Zone 7 Zone 8 Zone 9 Zone 10 Zone 11 Zone 12 Zone 13
0.5 13.47 13.32 12.74 28.41 29.16 16.38 48.90 21.07 23.59 33.37 34.23 34.86
1.0 16.35 15.90 15.93 32.01 32.86 22.33 56.83 30.94 33.25 46.02 49.50 46.63
1.5 21.00 20.28 21.57 40.72 41.81 27.31 64.75 38.87 44.61 52.49 55.86 52.08
2.0 25.67 24.65 24.12 45.67 46.91 32.28 72.68 46.80 53.41 58.98 62.22 57.53
2.5 30.34 39.03 28.22 50.65 52.02 37.26 80.60 54.73 62.21 65.45 68.58 62.96
3.0 34.22 33.24 31.36 54.48 55.93 41.08 86.64 59.81 68.08 70.83 74.19 67.45
3.5 36.15 36.38 35.80 53.41 54.82 44.90 96.98 61.65 69.68 76.26 79.84 81.14
4.0 40.45 40.99 39.06 56.92 58.40 48.73 103.30 66.47 75.12 81.64 85.43 86.19
4.5 44.16 45.16 43.73 60.43 62.01 52.55 109.66 71.29 80.55 87.04 91.04 91.23
5.0 47.89 48.69 47.09 63.91 65.60 56.37 116.00 76.11 85.98 92.42 96.63 96.30

D13C Studio can deliver products worldwide.

As soon as the purchase process is completed, the product will be shipped by the means that D13C Studio makes available to the user.

The orders received during the period of sales and / or promotions 2×1 (Blackweek, Blackfriday, Cyberweek, Christmas) may experience a slight delay in delivery times.

Under no circumstances D13C Studio will be held liable for the costs caused by customs or the possible retention in the same.

Furthermore, it will be the customer’s responsibility to make sure at the time of delivery that the shipment is in good condition. Therefore, if the box is open or if the appearance of the packaging raises doubts or suspicions about infringements to the inviolability of the product, the customer should not receive it, notifying immediately to D13C Studio through the Contact Form.

Likewise, if once opened and checked the product, the customer detects any irregularity in it, he/she must communicate it to the seller within a maximum period of 30 calendar days from the reception of the product.

There may be exceptional situations that prevent these delivery times to be met, such as promotional periods, unforeseen events with the courier service, system upgrades or force majeure circumstances. Nonetheless, D13C Studio is committed to informing the customer in the case of any of the above mentioned events.

If at the time of delivery, no one is present at the indicated address and the package cannot be delivered, our Courier Service will contact the customer in order to find an alternative delivery solution. In the event that, despite alternative delivery solutions having been proposed, the package is still undeliverable on repeated occasions, it will be returned to our facilities and, once received, we will proceed to reimburse the product or products purchased.



Any item purchased at D13C Studio through our website can be returned within a maximum period of 30 calendar days from the date of receipt of the product. All shipping costs related to the return process will be paid by the customer.

The return or exchange must be requested through the website (link) indicating the date and time of collection and the address if it is a different one. Please take into account the public holidays in your country. 

Furthermore, the outer circular sticker must be replaced by the inner sticker for the return.


For the return to be accepted by D13C Studio the following requirements must be met:

  • The product must be returned in perfect condition and with all its components, and without its use having gone beyond the mere verification of the good condition and functioning of the product.
  •  The product must not have suffered any damage due to improper use.
  • The product must be in the same condition in which it was delivered: the original box must be preserved, as well as all of its initial contents (stickers, cloths and/or other elements contained therein).
  • Preservation of the original packaging. This is part of the price of the product. Consequently, if the product is not returned in its original packaging (with stickers, cloths and/or any other elements contained therein), the goods will be depreciated.
  • Please use an envelope, bag or paper wrapping to protect the box containing the items to be returned and under no circumstances place the return label directly on the boxes, as it would be impossible for us to reuse them. It would also imply the possible rejection of the return.

In the event that any of the above requirements are not fulfilled, we will understand that the product has suffered a depreciation for the following concepts:

  • Shipping box: 5€
  • Any other element contained in the box: 3€ (stickers, labels, etc.): 3€

Orders that have benefited from a 2 for 1 promotion or a gift item must be returned in full in order to receive a refund.

Once any return has been refused, the customer will have 3 months to collect and/or remove their order from the central facilities, at his/her own expense. If the package has not been collected within 3 months, it will be handed over to charity. 


We do not make changes of size or colour, so if you want to exchange an article for another, you will have to make a return and make a new purchase with the desired article. Once the return has been received, we will refund the amount using the same method of payment.

9.4. GIFTS

Please note that in the case of gifts, the refund will be made to the credit card that paid for the goods.


If you wish to make a return, you have two options: 

  • Register your return via our Contact Form and follow the instructions there.
  • Fill in our Cancellation Form. 

In either case, we recommend that you keep proof of delivery.


Once the item has been received and the return has been approved and authorised, you will receive a confirmation email indicating that the amount of the product or products to be returned will be credited using the same payment method used.

The amount will be reflected in your account within approximately 7-15 working days, from the moment you have received the return confirmation email and depending on the conditions of each bank. In the case of a return, the customer will be charged for the cost of shipping.


D13C Studio undertakes to deliver your order as soon as possible to the selected transport company. However, D13C Studio will not be held liable for: the damages derived from a bad transport, especially for reasons such as industrial actions, traffic congestion and in general any other typical reason of the sector that derive in delays, losses or theft of the chosen product. Nor for any technical failures which, due to accidental causes or any other type, may prevent the normal operation of the service via the Internet. Nor for the lack of availability of the site for maintenance reasons or any other that prevents the user from accessing the service. 

D13C Studio will use all available means to provide the process of selection, payment and shipping of the desired product. 

D13C Studio declines any liability for third party causes, fortuitous circumstances and force majeure situations.


All the information contained in the website, as well as its graphic design and the codes used, are protected by copyright or other protection rights included in the Royal Legislative Decree 1/1996, of 12 April, which approves the Revised Text of the Intellectual Property Law. These rights belong exclusively to D13C Studio or its licensors, therefore, it is expressly excluded any act of reproduction, distribution, transformation or public communication, as well as any type of transfer, of all or part of the content of this site, and in general of any object that according to the current legislation is protected by the rules of intellectual property.


You can contact D13C Studio E through our Contact Form, through the telephone number at 628 61 62 63, by email at [email protected], or through Social Networks.


All trademarks, logos and anagrams displayed on this site are the property of D13C Studio. It is expressly prohibited to use, without prior consent, any element of the website that is subject to protection in accordance with current legislation on industrial property. In particular, trademarks, trade names, shop signs, names, logos, slogans, photographic material or any type of distinctive sign belonging to D13C Studio may not be used without the written permission of D13C Studio.


 D13C Studio reserves the right to take legal action against users who violate or infringe the intellectual and industrial property rights.

Last update: 01/12/2021