Privacy Policy

Who we are

Because D13C Studio cares about your privacy, we are not only committed to treat your data according to the strict legality, but we go further, so thanks to the trust placed in us, we are committed to provide you with a detailed explanation regarding how we treat your personal information, so that if, after reading the following privacy policy, you have any questions or need any clarification, you can consult our experts at the following email address [email protected].

This Privacy Policy applies to www.merohe.com in accordance with the provisions of our Legal Notice and Terms of Use, which gives you an overview of the processing of your data at D13C Studio.

1. IDENTIFICATION OF THE DATA CONTROLLER.

D13C STUDIO, S.L. (hereinafter, D13C Studio), a commercial company registered in the Commercial Register of Alicante in Volume 4423, Record 167, Page A-177025, 1st Inscription, with TIN B- 67694968 and with headquarters located at Universidad, Edificio Quorum III, 1 – C.P. 03202, Elche (Alicante), is responsible for the processing of your personal data.

2. STATEMENT OF COMPLIANCE.

D13C Studio hereby declares compliance with current Spanish and European legislation on Personal Data Protection, specifically, Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016, and Organic Law 3/2018 of 5 December, on the Protection of Personal Data and guarantee of digital rights, in accordance with the state of technology, the nature of the data and the risks to which they are exposed, D13C Studio declares to apply the appropriate technical and organizational measures to ensure the confidentiality and privacy of personal data collected through this website, as well as the integrity, availability and security of the same, taking the necessary actions to prevent any alteration, loss, unauthorized access or fraudulent use of the data processed.

D13C Studio guarantees that the personal data of the User are treated in a lawful, loyal and transparent way, and that they have been collected with the explicit consent of the User prior information of the purpose of the treatment that are expressly indicated in the present Privacy Policy.

D13C Studio will not use the personal data of users for purposes other than those previously informed prior to the submission of data by the user.

2.1. Personal information and processing of personal data. What does this mean?

Personal data is any information relating to an identified or identifiable natural person, an identifiable person being any person who can be identified by reference to an identifier (e.g. a name, an identification number, location data or an online identifier) or by reference to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of an individual.

Specially protected personal information is information relating to race or ethnic origin, political opinions, religious beliefs, membership of workers’ associations, physical or mental health, additional medical information, including biometric and genetic data or sexual preferences, background or convictions.

D13C Studio does not collect or process personal data related to specially protected personal information of the users of any of its websites. If you want to know how we process your personal data we invite you to continue reading this Privacy Policy.

2.2. What personal data do we collect?

We collect personal data from you when you use our Website or when you provide it to us directly. This data includes:

Information you provide to us when you use our Website (for example, your name, contact details, gender, product reviews and any information you add to your account profile);
Transaction and billing information if you make purchases with us or use our Website, (for example, credit or debit card details and delivery information);
Records of your interactions with us (e.g. if you communicate with our customer service team or when you interact with us through social media);
Information you provide to us when you enter a competition or survey;
Information collected automatically using cookies and other tracking technologies, (e.g. which pages you have visited and whether you have clicked on a link in one of our emails). We may also collect information about the device used to access our Website, and;
other information provided to our Website, e.g. we may access your location if you give us your consent.

2.3. What do we use this personal data for?

Depending on how you use our Website, your interactions, and the permissions you grant us, the purposes for which we collect your personal data include:

To complete your order and maintain your online account.

To handle and respond to any queries or complaints you make to our customer service team.

To personalise the Website and show you content that we think will be of most interest to you, based on information in your account, your purchase history and your browsing activity.

To improve and maintain the Website, and monitor its use.

For market research purposes, e.g. we may contact you for feedback or comments on our products.

To send you marketing communications and to show you personalised advertising, if we have your consent.

To comply with our legal and regulatory obligations.

3. CONSENT.

By accepting this Privacy Policy, the user is informed and gives his/her free, informed, specific and unequivocal consent for the personal data provided through the web pages located in the URLs (hereinafter, the “Website”) to be processed by D13C Studio.

4. INFORMATION ON THE PROCESSING PERFORMED. LEGAL GROUNDS FOR PROCESSING YOUR PERSONAL DATA.

Data may be processed if it is necessary for the performance of a contract, or in anticipation of a contract (e.g. when you have made a purchase with us, we use your personal information to process the payment and fulfil your order).

Because we have obtained your consent (e.g. when you contact us with an enquiry, when you add optional information to your account profile, or if you agree to receive communications from us).

Because our legitimate interests as an e-commerce provider are to maintain and promote our services. We try to get as close as possible to our customers in order to offer the best products and the best customer experience. We use your information to tailor our website to make it more interesting and relevant to the products and offers we provide.

5. TARGET AUDIENCE. MARKETING.

We love to communicate with our customers and, in accordance with your preferences, we may use your personal data to send you marketing communications by email, telephone or post. Some of these messages may be tailored according to your browsing or purchase history and any information we hold about you.

To change your subscriptions; if at any time you would like to stop receiving communications from us (or would like to receive communications from us again), you can change your preferences at any time by contacting us (details below), by clicking the “unsubscribe” link in any email, or by updating the settings in your account. If you cancel your subscription, we may still communicate with you via service messages, (e.g. order and delivery confirmations, and information about your legal rights).

You may also see our advertisements on third party websites, including on social media. These ads are tailored through the use of cookies (which track your web activity and allow us to serve ads to customers who have visited our Website). The ads you see on social media are because we have contracted with the social network to show ads to our customers or users that match the demographic profile of our customers. In some cases, this may involve sharing your email address with the social network. If you do not wish to see personalised advertisements, you can change your cookie and privacy settings in your browser and on third party websites.

5.1. With whom do we share your personal data?

We share our customers’ personal data with third parties in the following circumstances:

With other companies in our group of companies, if this is necessary for the operation of the Website.
With our suppliers and service providers, e.g. payment processors and delivery companies.
With our legal advisers and consultants.
With third parties involved in fraud prevention and detection.
With law enforcement or other governmental authorities, e.g. to report fraud or in response to a legal request.
If we have your consent or if it is legally permitted to do so.

Furthermore, Rojano y Reyes Abogados informs the User that in order to provide services strictly necessary for the development of the Website, data is shared with the following providers under their corresponding privacy conditions:

Google Analytics: a web analytics service provided by Google, Inc, a Delaware company whose main office is at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States (“Google”).
Hosting: Sared, with company name NETSONS.COM NETWORK SRL and headquarters at via Tirino, 65129, Pescara, processes the data for the purpose of providing hosting services for the Website.

We keep your personal data for as long as necessary for the purposes set out above, so this period will vary depending on your interactions with us. For example, if you have made a purchase from us, we will keep a record of your purchase for the period necessary for billing, tax and warranty purposes. We may also keep a record of messages (e.g. if you have made a complaint about a product) for as long as is necessary to protect us from a legal claim. When we no longer need to keep your information, it will be deleted. When you unsubscribe, we will keep your email address so that we do not send you future emails.

5.2. Your commitment, the veracity of the data you provide us with.

The User declares that the personal data provided to D13CStudio in any part of the use of this website are truthful.

As a User, you should be aware that you are solely liable for any damages, direct or indirect, that may be caused to D13CStudio as the party in charge of this website or to a third party if you fill in any form with false data or data of third parties without their prior consent, causing deception, damage or harm.

So that we can keep your data accurate and up to date, we ask the User to inform us of any changes that may occur in the provided data.

5.3. Cookies

Our Websites use cookies and similar technologies to provide certain functionality to the Website, to understand and measure its performance, and to deliver targeted advertising. Please check our Cookie Policy here for more information about the cookies we use and how to change your settings.

6. EXERCISING YOUR RIGHTS.

The customer has rights acknowledged in the General Data Protection Regulation to access, rectify and delete data, to request data portability, to oppose processing and to request the limitation of processing.

We hereby inform you that you may exercise the following rights:

right of access to your personal data in order to know which personal data are being processed and the processing operations carried out on them;
the right to rectify any inaccurate personal data;
the right to erasure of your personal data, where this is possible;
the right to request the restriction of the processing of your personal data where the accuracy, lawfulness or necessity of the processing of the data is in doubt, in which case we may retain the data for the purpose of pursuing or defending claims, in accordance with the certain circumstances provided for in Article 18 GDPR;
the right to portability of your personal data, where the legal basis enabling us to process your personal data is the contractual relationship or consent;
the right to object to the processing of your personal data, in accordance with current legislation.
the right to revoke your consent at any time.

You may exercise your rights at any time by indicating the right you wish to exercise and your identification details, accompanied by your National Identity Document or equivalent identification document that proves your identity, and free of charge by sending:

– A letter to the address Universidad, Edificio Quorum III, 1 – C.P. 03202, Elche (Alicante).

– Or by e-mail to: [email protected].

For example, you can refuse to have your personal data used for certain purposes, including sending you email communications. Please see “Marketing” above for more details on how to unsubscribe.

If you believe that we have not processed your personal data properly, you may contact the controller at [email protected]. Notwithstanding the foregoing, we inform you that you have the right to file a complaint with the Spanish Data Protection Agency if you consider that a breach of data protection legislation has been committed with regard to the processing of your personal data.

7. SECURITY MEASURES.

Our Website ensures that data is encrypted when you leave the site. This process involves converting information or data into a code to prevent unauthorised access. The Website follows this process and employs secure methods to ensure the protection of all credit and debit card transactions. Encryption methods, such as SLL, are used to protect customer data as it transits to and from this Website over a secure communications channel.

Last update: 01/12/2021.